RepairMS

Repair management system pairing an internal staff ticket dashboard with a live customer tracking portal.

Built for daily repair shop operations, letting authenticated staff manage customer device repairs from intake to checkout. Technicians can log device issues and notes, move tickets across repair stages from diagnosis to pickup, record parts and service costs, and catch urgent or overdue jobs on a daily digest dashboard.

Pairs the protected staff workspace with a public, read-only tracking portal where customers can check live repair progress by ticket number without signing in.